Drop us a message

Empower Your Operations
with AI-Powered Automation & Machine Learning

Empower Your Operations
with AI-Powered Automation & Machine Learning

Maximize Efficiency and Cut Costs with Intelligent Automation
Unlock Data Insights and Make Smarter Decisions with Machine Learning
Scale Your Operations Seamlessly with AI-Powered Solutions

Resolve AI Automation and ML Challenges

Artificial Intelligence (AI) and machine learning (ML) are redefining how enterprises scale by offering unparalleled capabilities in automation, data processing, analytics, and decision-making. However, bringing out their true capabilities requires seasoned automation engineers and machine learning insights. API Connects is partnering with NZ enterprises to make the most of AI automation and machine learning. Here are the challenges in front of businesses:

Inefficient Resource Allocation

Businesses often struggle with inefficient resource allocation, where human and technological resources are either over-allocated or under-utilized. Businesses may be overstaffed in areas that don’t drive value or under-resourced in critical areas.  Misallocation of resources can lead to increased costs, resource shortages, or operational inefficiencies.

High Operational Costs Due to Inefficient Processes

Many businesses face high operational costs due to inefficient processes, manual labor, and reliance on outdated systems and workflows. Inefficiencies in back-office tasks, customer service, and supply chain management can cause significant cost overruns, reduce profitability, and stifle growth.  

Lack of Predictive Insights and Proactive Problem Solving

Many businesses in New Zealand struggle to predict future trends, identify potential risks, or address challenges proactively, relying on reactive rather than proactive strategies. Inability to anticipate issues like demand fluctuations, operational bottlenecks, and financial risks results in delays, missed opportunities, or unmanaged risks that hurt in the long run.

Employee Burnout from Repetitive and Time-Consuming Tasks

Employees are overwhelmed with repetitive tasks, leading to burnout, low morale, and a decrease in overall productivity. When employees are bogged down by routine tasks, they have less time for creative problem-solving or innovative work. Burnout can lead to turnover, reduced engagement, and increased hiring costs.

Complex Compliance and Regulatory Requirements

Adhering to complex compliance and regulatory standards across industries is becoming increasingly difficult, especially with frequent changes in laws and regulations. Manual compliance checks are time-consuming and prone to errors. Non-compliance can result in significant fines, reputational damage, or operational setbacks.

Inconsistent or Poor Customer Experience

Delivering consistent, personalized customer experiences across multiple channels (email, live chat, support tickets, etc.) is challenging, especially when resources are limited. Lack of personalized communication and slow response times can lead to poor customer satisfaction, high churn, and missed opportunities for engagement or sales.

Manual and Error-Prone Processes

Businesses rely heavily on manual, repetitive processes (data entry, invoice processing, customer service inquiries, etc.) that are not only time-consuming but also prone to human error. Errors in these processes can lead to costly mistakes, delays, and customer dissatisfaction. AI Automation and Machine Learning help focus on high-value work.

AI Automation and Machine Learning Solutions

Our wide range of AI automation and machine learning services can be customised to meet unique business requirements, and has growing applications in code generation, process automation, document processing, and business application generation. Our AI automation developers from Tāmaki Makaurau (Auckland) are frequently consulted by enterprises for automatic code generation to boost output and decrease hands-on tasks. Here are the solutions we are widely consulted for:

Intelligent OCR & Document Processing Solutions

Our AI automation engineers provide intelligent OCR solutions that help automate the extraction, classification, and processing of data from documents such as invoices, contracts, receipts, and forms. Using platforms like Azure Cognitive Services, AWS Textract, and ABBYY Vantage, we enable businesses to convert unstructured document data into structured, actionable information.

Key Benefits:

  • Improved data accuracy and extraction speed
  • Reduced manual intervention and human error
  • Seamless integration with existing workflows and systems

Technologies/Platforms: Azure, AWS, ABBYY Vantage, OCR (Optical Character Recognition)

Predictive Intelligence & Machine Learning Solutions

Our machine learning solutions help businesses leverage historical data to gain predictive insights, anticipate trends, and make data-driven decisions. By applying predictive analytics and building custom ML models, we enable proactive decision-making, risk management, and forecasting.

Key Benefits:

  • Accurate demand forecasting and trend prediction
  • Data-driven insights for strategic decision-making
  • Proactive problem-solving to mitigate risks and capitalize on opportunities

Technologies/Platforms: Azure Machine Learning, AWS SageMaker, Google AI, Python-based ML Models

RPA & Workflow Automation Solutions

API Connects specializes in Robotic Process Automation (RPA), helping businesses automate repetitive tasks such as data entry, invoice processing, customer service workflows, and other manual operations. Using Power Automate, Automation Anywhere, and other RPA platforms, we streamline processes to improve efficiency, reduce costs, and enhance accuracy.

Key Benefits:

  • Accelerated task completion and increased productivity
  • Reduction in manual errors and bottlenecks
  • Scalability for handling growing workloads without additional headcount

Technologies/Platforms: Power Automate, Automation Anywhere, UiPath, Blue Prism

Low-Code Automation with Power Automate

Through Power Automate, we provide low-code automation solutions that allow businesses to automate workflows without requiring extensive coding expertise. From simple task automation to complex business processes, our Aotearoa engineers enable companies to integrate disparate systems and automate their operations seamlessly.

Key Benefits:

  • Rapid deployment and easy-to-use interfaces
  • High flexibility and customizability for specific workflows
  • Increased agility and reduced reliance on IT resources

Technologies/Platforms: Microsoft Power Automate, Microsoft Power Apps, Power Virtual Agents

AI-Powered Customer Experience & Virtual Assistants

We leverage GenAI (Generative AI) to build advanced AI-powered chatbots and virtual assistants that engage with customers in natural language, providing quick, accurate responses. Integrating with systems like Power Virtual Agents and Azure Cognitive Services, these solutions enable seamless, personalized customer interactions across various channels (e.g., chat, email, voice).

Key Benefits:

  • Enhanced customer satisfaction through instant responses
  • 24/7 availability for customer queries
  • Personalized, context-aware interactions

Technologies/Platforms: GenAI, Power Virtual Agents, Azure Cognitive Services, Google Dialogflow

Custom AI & Automation Solutions

Our developers offer custom AI solutions tailored to your specific business needs. Whether it’s building complex machine learning models, integrating AI into existing systems, or developing automation scripts, we deliver end-to-end solutions that maximize the potential of AI and automation.

Key Benefits:

  • Tailored solutions specific to your business requirements
  • Cutting-edge AI technologies for advanced use cases
  • Seamless integration with your existing technology stack

Technologies/Platforms: Python, TensorFlow, PyTorch, Azure AI, AWS AI

Step into the AI-powered future with an experienced team of AI automation and machine learning developers.

Schedule a call Today

AI Tools and ML Technologies

Our competitive edge doesn’t lie in just  AI automation and machine learning expertise; we also benefit from the power of a solid technology stack. A trusted IT solutions company in New Zealand, API Connects harnesses the capabilities of diverse AI automation tools and machine learning technologies for automated code generation, streamlined development workflows, and more. Here are tools that will bring the transformative potential of AI automation and machine learning to your business operations in New Zealand:

Robotic Process Automation (RPA)

Purpose: Automate repetitive, rule-based tasks such as data entry, invoice processing, report generation, and more.

Key Tools:

  • Automation Anywhere: An RPA platform that integrates cognitive capabilities for more complex automation.
  • Power Automate (Microsoft): Cloud-based automation that integrates with various Microsoft and third-party applications.

Optical Character Recognition (OCR)

Purpose: Convert scanned documents, images, or PDFs into machine-readable text for further processing.

Key Tools:

  • ABBYY FlexiCapture: A powerful OCR solution for document processing and data extraction.
  • Azure Form Recognizer: A Microsoft tool for automated data extraction from forms and documents, integrated into Azure.
  • Tesseract OCR: Open-source OCR engine used for text extraction from images.
  • Google Cloud Vision OCR: Provides image-to-text conversion, particularly useful for documents and scanned content.

Machine Learning & Predictive Analytics

Purpose: Analyze large datasets, predict future trends, and generate actionable insights using predictive models and data science.

Key Tools:

  • Azure Machine Learning: A comprehensive cloud service for building, training, and deploying machine learning models.
  • AWS SageMaker: Amazon’s platform for developing, training, and deploying machine learning models at scale.
  • Google AI Platform: Google’s suite for building, deploying, and managing machine learning models.
  • TensorFlow: An open-source machine learning framework that supports deep learning models.
  • Scikit-learn: A Python-based library for traditional machine learning algorithms.

Generative AI (GenAI) & Natural Language Processing (NLP)

Purpose: Enable chatbots, virtual assistants, and customer service agents to interact with users in natural language, accessing knowledge bases like documents, databases, and internal systems.

Key Tools:

  • OpenAI (GPT models): Powerful language models for generating human-like text, enabling chatbots, and conversational agents.
  • Azure OpenAI Service: Microsoft’s integration of GPT-based models for conversational AI and language understanding.
  • Amazon Lex: A service for building conversational interfaces using voice and text, powered by Alexa’s deep learning models.
  • spaCy: An open-source NLP library for advanced language processing in Python, useful for building custom chatbots and AI assistants.
  • Rasa: An open-source conversational AI framework for developing chatbots with machine learning.

AI Case studies and ML success stories

AI and machine learning can disrupt business processes, improve profitability, and automate cumbersome office chores only if the right programming talent is engaged. A leading technology firm in New Zealand, API Connects is helping the leading NZ enterprises to drive AI and ML transformation across core processes. Some are also leveraging our expertise in cloud and API integration solutions and data engineering and analytics to unlock the true potential of AI. Have a look at these case studies and work examples to witness success stories:

1. GenAI-Powered Chat UI for Senior Analysts and Stakeholders

Client Challenge: A financial services organization’s senior analysts and stakeholders were struggling with slow and inefficient data retrieval from their PostgreSQL database. The process required manually querying the database and generating reports, leading to delays and frustration. The team needed a more efficient, intuitive way to interact with the data and gain real-time insights without relying on complex queries or waiting for reports.

GenAI Solution: Our AI developers built a Generative AI (GenAI)-powered chat interface for the team. The solution enabled senior analysts and stakeholders to ask questions in natural language (e.g., “What was the revenue last quarter?” or “Show me the top-performing investments for this month”), and the system would automatically generate the corresponding SQL queries to pull data from the PostgreSQL database.

Key Solution Capabilities:

  • Natural Language Processing (NLP) with GenAI: The system uses advanced GenAI models (e.g., GPT) to understand and process questions in natural language. Analysts simply type their queries, and the system generates the required SQL code behind the scenes, querying the database and returning relevant results.
  • PostgreSQL Database Integration: The GenAI system connects directly to the PostgreSQL database, retrieving real-time data without the need for manual intervention.
  • Secure Access via Okta: Integration with Okta ensures that only authorized users can access sensitive information. Role-based authentication is enforced to protect data privacy.
  • Seamless Query Handling: The AI can generate complex SQL queries based on user input, handling everything from simple data retrieval to more complex aggregations and joins.

 

Impact:

  • Enhanced Efficiency: Analysts no longer need to manually write SQL queries or wait for reports. They can now access real-time insights instantly through a conversational interface, significantly reducing time spent on routine data retrieval.
  • Improved Productivity: The team can focus on higher-value activities such as analysis and decision-making, rather than getting bogged down in the technicalities of querying data.
  • User Empowerment: With the natural language interface, users with little to no technical SQL knowledge can now independently query the database and retrieve information, empowering a broader range of team members to access the insights they need.
  • Security and Compliance: Okta-based authentication ensures secure access to the system, while role-based access controls limit what each user can view based on their credentials.

2. Predicting Energy Consumption with IoT and Machine Learning

Client Challenge:  An IoT solutions provider needed to predict energy consumption more accurately for their customers using data from smart meters. Existing methods of forecasting were inefficient and couldn’t handle the dynamic nature of energy usage. The client sought a solution that could analyze vast amounts of IoT data in real-time and provide accurate predictions to optimize energy distribution, reduce waste, and improve customer satisfaction.

Our ML Solution: Our Aotearoa engineers developed a Machine Learning-based predictive model that harnessed real-time data from smart meters to forecast energy consumption. By processing data from IoT devices (e.g., smart meters, connected sensors) and analyzing patterns in energy usage, the solution provided highly accurate predictions for both short-term and long-term demand.

Key Solution Capabilities:

  • IoT Integration: Real-time data from smart meters and connected IoT devices was ingested, cleaned, and processed to provide actionable insights.
  • Time-Series Forecasting: We used Machine Learning models (including Random Forests and LSTM networks) to predict energy consumption based on historical usage patterns, weather, occupancy, and time-of-day.
  • Real-Time Predictions: Continuous, real-time updates allowed energy providers to respond dynamically to shifts in demand, improving grid stability and efficiency.
  • User-Friendly Dashboards: Energy managers could view predictions, track usage trends, and receive alerts for any unusual spikes in consumption.
  • Scalable Solution: The system was designed to scale effortlessly, handling increasing volumes of IoT data as more devices were deployed.

 

Results:

  • Improved Forecast Accuracy: Our machine learning model improved energy consumption forecasts by 30-40%, allowing for better demand prediction and grid management.
  • Optimized Energy Distribution: More accurate predictions allowed for efficient allocation of energy resources, reducing waste and preventing grid overloads during peak periods.
  • Cost Savings: The predictive model helped reduce energy procurement costs by forecasting demand more accurately and minimizing energy over-purchase.
  • Proactive Demand Management: The system enabled energy providers to take proactive steps in managing customer usage and offering dynamic pricing or energy-saving tips.
  • Enhanced Customer Experience: Clients received personalized insights and alerts, enabling them to optimize energy use, lower bills, and reduce carbon footprints.

3. Invoice Automation Using ABBYY Vantage for Efficient Processing

Client Challenge:

A client in the finance sector receives thousands of invoices each month, which require manual effort to review, process, and enter into their finance system, Dynamic Central. This time-consuming and error-prone process not only led to inefficiencies but also increased the risk of human errors in data entry, delayed processing, and compliance issues. The client needed an automated solution to streamline the entire workflow and reduce manual effort.

Our Solution:

Our automation engineers implemented an intelligent document processing solution using ABBYY Vantage, an advanced OCR (Optical Character Recognition) tool that integrates AI and machine learning to automatically extract, validate, and process invoice data. The system now fully automates the invoice processing workflow from start to finish.

Key Solution Capabilities:

  • Automated Invoice Review: The solution automatically reviews all incoming invoices from email, extracting key information such as vendor name, invoice amount, account numbers, dates, and line items.
  • Data Verification: Using ABBYY Vantage and integrated AI, the system cross-references invoice data with the master vendor dataset to verify the accuracy of account numbers and other critical fields, ensuring that only correct data is processed.
  • Integration with Dynamic Central: Once invoices are validated, the system automatically feeds the processed data into Dynamic Central, eliminating the need for manual data entry.
  • Intelligent Exception Handling: If an invoice is unreadable or contains discrepancies (e.g., mismatched account numbers or missing fields), the system flags it for manual review rather than pushing incorrect data into the finance system.
  • Seamless Workflow Automation: The solution operates in the background, processing invoices 24/7, while ensuring that the finance team is only involved in exceptional cases that require manual attention.

 

Results:

  • Significant Time Savings: By automating the invoice processing workflow, the client saved hundreds of hours of manual effort each month, allowing the finance team to focus on higher-value tasks.
  • Reduced Errors: Automation drastically reduced human errors in data entry, improving the accuracy of the information fed into the Dynamic Central system and preventing costly mistakes.
  • Faster Processing Times: The automation allowed invoices to be processed and entered into the finance system much faster, improving cash flow management and vendor relationships.
  • Increased Efficiency: With the solution automatically handling routine tasks, the client was able to scale operations without needing to hire additional staff, improving overall operational efficiency.
  • Improved Compliance: The automated system ensures that all invoices are processed in a consistent, standardized manner, reducing the risk of compliance issues related to invoice approvals and record-keeping.

Consult for AI and ML support

Ready to elevate your operations with advanced AI automation and machine learning support? API Connects is here to assist you with everything. Be it auto code generation, document processing, or business applications integration, our engineers have the expertise and tools  your unique artificial intelligence needs.

We are prepared to help enterprises of New Zealand realize the full potential of AI and machine learning in the field of intelligent automation and system integration. Whether you work in finance, FMCG, healthcare, logistics, or any other industry, fill out the form, and let’s start a conversation about the future of technology.

Contact Info

Drop a message

The best of technology and expertise for your digital transformation
Engage experienced engineers and IT consultants in New Zealand for your dynamic business ideas.

Solutions

Industries

Links

Contact

Address

  • Ground floor, 110 Carlton gore road, Newmarket Auckland
Sign up for our newsletter

Connect socially

Youtube Linkedin
  • Privacy Policy
  • Terms & Conditions
© 2025 Copyright by Api Connects. All rights reserved.